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These Terms of Service ("Terms") constitute a legally binding agreement between you and Nashang Company Limited ("Nashang", "we", or "us"). These Terms govern the rules for your use of our official websites, applications, games, and services provided through applications or on any platform (collectively referred to as the "Services" in these Terms). Please read these Terms carefully. You are permitted to use our Services only after carefully reading and agreeing to these Terms. If you disagree with any part of these Terms, please immediately discontinue using our Services.
(I) Service Content
We offer a range of casual gaming services, including but not limited to game downloads, installations, online gaming experiences, and in-game purchases. We are constantly committed to updating and enhancing our Services to provide a better user experience, such as introducing new game content, optimizing game performance, and enriching gameplay.
(II) User Eligibility
1. Age Requirement: To use Nashang's Services, you must be at least 13 years old. If you are under 13 years old, please do not use our Services. For users between 13 and 18 years old, you should ensure that you have obtained the consent of your legal guardian before using the Services.
2. Account Registration: You may need to register an account to use some Services. When registering, you are required to provide accurate, complete, and up-to-date personal information, such as your name, date of birth, email address, and mobile phone number. You are responsible for safeguarding your account information, including passwords, and should not share them with others. You will be held accountable for all activities conducted through your account. If any loss or damage occurs due to your failure to protect your account information, Nashang will not be liable.
3. Compliance with Laws: During the use of our Services, you must comply with all applicable laws and regulations in Hong Kong. You are prohibited from using our Services for any illegal or inappropriate activities, including but not limited to infringing upon the rights of others or spreading illegal content.
4. Account Nature: User accounts are for personal use only and may not be transferred, sold, leased, or shared with others. If we discover that your account is being used by an unauthorized third party, Nashang has the right to suspend or terminate the account and take necessary measures to protect the rights and interests of other users.
5. Use License: We grant you a license to use the Services. This license is personal, non-transferable, non-exclusive, and is solely for personal entertainment purposes. Without the express written consent of Nashang, you may not use the Services for any commercial purposes, such as profiting from live-streaming games or using game content for advertising.
6. By using Nashang's Services, you confirm that you meet all of the above-mentioned eligibility criteria. If you do not meet any of these criteria, you are not permitted to use our Services. Nashang reserves the right to update and modify the user eligibility terms at any time.
You agree that if Nashang, at its sole discretion, determines that you have violated the user code of conduct, we have the right to take corresponding actions, including but not limited to restricting your access to violating content，suspending or terminating your account, and prohibiting you from using part or all of the Services.
When using the Services, please ensure that you avoid the following behaviors:
1. Inappropriate Content Dissemination: Do not transmit, post, or display any offensive content, including but not limited to harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, pornographic content, or content that is discriminatory based on race, ethnicity, or gender. Do not use uncivil, insulting, or discriminatory language when communicating with other users.
2. Infringement of Others' Privacy: Without the express written consent of other users, do not disclose their personal information, such as names, contact information, and location information, in the games and related services. However, users can share their own personal information.
3. Infringement of Intellectual Property Rights: Do not infringe upon the intellectual property rights of any party, including but not limited to copyrights, trademarks, and patents. Do not upload, post, or distribute copyrighted content without authorization, such as pirated games, unauthorized music, or images.
4. Illegal Activities: Do not use the Services for any illegal activities, such as gambling, money laundering, or fraud. Do not organize or participate in any illegal groups or activities.
5. Disruption of Game Fairness: Do not cheat in games, such as using cheats or exploiting game loopholes to gain an unfair advantage. Do not engage in any behavior that undermines the fair-play environment of the games, such as maliciously boosting scores or manipulating game results.
6. Commercial Abuse: Do not conduct unauthorized commercial activities using the Services, such as advertising in-game or selling virtual items for real-world benefits.
7. Interference with Service Operation: Do not interfere with or disrupt the normal operation of the Services, such as launching hacker attacks or sending a large number of spam emails that cause server paralysis. Do not attempt unauthorized access to the servers, databases, or other system components of the Services.
If we have reason to believe that you have violated or breached any of these Terms, we have the right to take action at any time, including terminating your account and prohibiting you from using all or part of the Services (including but not limited to deleting your account). If we suspend or terminate your account, you will no longer be able to access the account and any content associated with it. As stated above, Nashang and third-party e-commerce payment providers will not refund you for virtual currency or virtual items earned, developed, or purchased in-game.
All content within the Services, including but not limited to game software, text, graphics, audio, video, trademarks, and logos, is protected by the intellectual property laws of Hong Kong and is owned by Nashang or relevant licensors. Without our prior written permission, you are prohibited from:
1. Copying, modifying, adapting, translating, reverse-engineering, decompiling, or disassembling any content within the Services.
2. Distributing, disseminating, selling, leasing, licensing, or transferring the content of the Services in any form.
3. Using the content of the Services for commercial purposes, including but not limited to creating derivative products or conducting advertising.
4. Removing or tampering with any copyright notices, trademark logos, or other intellectual property notices in the content of the Services.
We grant you a limited license to use the content of the Services solely for personal entertainment purposes in accordance with these Terms during your use of the Services. We have the right to analyze and use any data and records generated during your use of the Services to improve service quality and optimize the user experience.
We attach great importance to user privacy. For specific privacy policies, please refer to our "Privacy Policy", which details how we collect, use, store, and protect your personal information. By using the Services, you consent to the processing of your personal information in accordance with the Privacy Policy.
We undertake to adopt reasonable technical and organizational measures to protect the security of your personal information. However, please note that due to the complexity of the network environment, we cannot guarantee the absolute security of information. You should assume certain risks when using the Services.
(I) Service Availability
We make every effort to ensure the stable operation of the Services. However, we do not guarantee that the Services will be available at all times and on all devices. The Services may experience interruptions, delays, or unavailability due to maintenance, upgrades, technical failures, network problems, or other unforeseen reasons. We will try our best to notify users in advance of planned maintenance and upgrades. However, for service interruptions caused by unexpected situations, we may not be able to provide timely notice.
(II) Content Accuracy
We strive to ensure the accuracy of the information, content, and materials provided in the Services, such as game introductions, rule explanations, and virtual item descriptions. However, we do not assume any express or implied warranty, including but not limited to the accuracy, completeness, reliability, and timeliness of the content. We are not liable for any losses or damages incurred by users due to their reliance on the content in the Services.
(III) Third-Party Content and Links
The Services may contain content provided by third parties or links to third-party websites. We are not responsible for the accuracy, legality, security, or reliability of third-party content, nor are we responsible for the privacy policies or terms of service of third-party websites. You access third-party content or links at your own risk, and we do not guarantee the full compatibility of third-party services with our Services.
(IV) Service Risk Assumption
You assume the risks associated with using the Services. The Services are provided "as is", and we do not provide any form of warranty, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for any direct, indirect, incidental, special, or consequential losses or damages arising from the use of the Services, including but not limited to data loss, device damage, loss of profits, or business interruption, even if we have been informed of the possibility of such losses or damages.
(I) Nature of Virtual Items and Currency
In-game virtual items and currency ("Virtual Items" and "Virtual Currency") are part of the Services and are only for use within the games. Virtual Items and Virtual Currency have no real-world monetary value and cannot be exchanged for real currency or other items of actual value.
(II) Purchase and Use Rules
You can purchase Virtual Currency with real money and use Virtual Currency to buy Virtual Items. The purchase of Virtual Items and Currency is subject to these Terms and the specific regulations on the relevant purchase pages. Before making a purchase, please carefully confirm the purchase information, including the quantity and price of Virtual Items and Currency. All purchases are final and non-refundable.
(III) Management of Virtual Items and Currency
We have the right to adjust the quantity, value, acquisition methods, and usage rules of Virtual Items and Currency according to the operation needs of the games. We will try to notify users in advance of such adjustments. We reserve the right to manage, regulate, control, modify, and delete Virtual Items and Currency. We are not liable for any losses caused to you by the above-mentioned adjustments.
(IV) Account Termination and Virtual Items
If your account is terminated due to a violation of these Terms or other reasons, all Virtual Items and Currency in your account will be deemed to be automatically waived, and we have the right to dispose of them without providing any compensation.
All purchases made on our gaming platform, including virtual items, in-game currency, subscription services, and downloadable content, are final and non-refundable. Regardless of the reason, such as dissatisfaction with the purchased virtual items or currency, change of mind, or accidental purchase, we will not provide refund services. Before making a purchase, please consider carefully and confirm the purchase information. Once the purchase is completed, the transaction cannot be revoked.
If you encounter technical problems during the purchase process that lead to payment anomalies, such as duplicate charging, please contact our customer service team in a timely manner. We will verify the situation and take corresponding measures to resolve the problem. However, we will not provide a refund but will ensure that you receive the corresponding virtual items or currency or correct the abnormal payment to protect your rights and interests.
(I) Service Changes
We have the right to change the content, functions, and rules of the Services according to business development needs. Changes may include but are not limited to adjustments to gameplay, updates to Virtual Items and Currency, and changes to service fees. We will try our best to notify users of service changes in advance through means such as in-app notifications, emails, and official website announcements. If you continue to use the Services after the changes, it means that you agree to accept the changed Terms.
(II) Service Termination
User-Initiated Termination: You have the right to stop using the Services at any time. If you wish to terminate your account, you can apply through the account management function in the app or by contacting customer service. After the account is terminated, you will no longer be able to access all data and information in the account, including game progress, Virtual Items, and Currency. Please operate with caution.
Our Termination of Services: If you violate these Terms, engage in illegal activities, or seriously interfere with the normal operation of the Services, we have the right to terminate your account and Services without prior notice. If we need to terminate part or all of the Services due to business adjustments, technical upgrades, or other reasons, we will notify users in advance and provide data migration or other solutions (if possible) within a reasonable period.
After the termination of the Services, your license to use the Services will expire, and you should immediately stop using the Services. We are not liable for any losses caused to you by the termination of the Services, except as otherwise provided by law.
(I) Governing Law
These Terms are governed by and construed in accordance with the laws of Hong Kong.
(II) Dispute Resolution Method
If a dispute arises between you and us regarding these Terms or the use of the Services, both parties should first attempt to resolve it through friendly consultation. If the consultation fails, either party has the right to submit the dispute to the courts with jurisdiction in the Hong Kong Special Administrative Region for litigation. During the dispute resolution process, except for the disputed matters, both parties should continue to abide by the other provisions of these Terms.
(I) Severability
If any part of these Terms is determined to be invalid, illegal, or unenforceable, it shall not affect the validity, legality, and enforceability of the other parts. We will make every effort to modify the invalid, illegal, or unenforceable part to comply with legal requirements. If modification is not possible, this part will be separated from these Terms without affecting the effectiveness of the overall Terms.
(II) Waiver
Our failure or delay in exercising any rights under these Terms shall not be construed as a waiver of such rights. If we waive the pursuit of a certain breach of contract by you, it does not mean that we will waive our rights against subsequent breaches of contract by you.
(III) Amendment of Terms
We have the right to amend these Terms at any time. The amended Terms will be announced on our designated channels (such as in the app or on the official website) and will come into effect after a reasonable period (such as 7 days) from the date of announcement. If you continue to use the Services after the amendment of the Terms, it means that you agree to accept the amended Terms. Please check these Terms regularly to keep up with the latest regulations.
(IV) Notices
Notices sent by us to you can be made through in-app notifications, emails, text messages, or official website announcements. Notices are deemed to have been delivered upon sending. You are responsible for regularly checking for notice information to keep informed of relevant changes and important matters regarding the Services.
These Terms constitute the entire agreement between you and Nashang regarding the use of the Services and supersede all previous oral or written agreements on the use of the Services. If you have any questions or suggestions regarding these Terms, you can contact us via the customer service email ([email protected]).
